Customer Service
- Return Policy
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Returns Are Simple!
Simply email or call us at (410) 289-3000 to return or exchange an item. Some items may not be eligible for return but we will work with you and figure something out!
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Refunds
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We will process the refund in the same manner as payment was sent, usually credit card over the phone since we don't keep your information on file.
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Packing and Sending your Return
Pack the item(s) into a secure box along with a printed receipt of your order and send to
Malibu's Surf Shop
713 N Atlantic Avenue
Ocean City, MD 21842.
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We will process the return and/or exchange and send it out as soon as we can. If the return or exchange was our fault, we will not charge you shipping costs.
Returns Department:
Malibu's Surf Shop713 N Atlantic Avenue
Ocean City, MD 21842Still have questions?
Contact Us: 410-289-3000 and malibusoc@yahoo.com
- Privacy
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Malibu's respects your privacy. Any information provided to us will not be provided to any 3rd parties. Billing information will be used only for billing, and your email address will be only used for billing notification and newsletters pertaining to new products, sales, or updates. Our customer lists are not for sale.
All credit card information provided for billing is immediately encrypted and no complete credit card information is stored anywhere on the site. Your information is password protected and available for review, but we do not transfer, copy, or use this information in any way.
